Frequently Asked Questions

Visit the Chrome Web Store, search "PromptMaster Pro", click Add to Chrome. Then pin the extension from Chrome's toolbar. Open the popup, enter your email, and activate your plan if you have one.

Step-by-step guide: How it works page.

Any Chromium-based browser: Google Chrome (recommended), Microsoft Edge, Brave, Opera. Firefox and Safari are not supported yet.

• Free & OUR plans: Groq AI (ultra-fast)
• OWN KEY plan: Your own Groq or Google Gemini key

Output works with Midjourney, DALL·E 3, Stable Diffusion, Flux, and more.

6 output modes, each tuned for a different platform: Universal, Midjourney, DALL·E 3, Stable Diffusion, Flux, and Auto. All 6 styles are included in every plan including Free.

The right-click context menu works on any image on any website. The hover button appears on supported image-heavy layouts (e.g. stock photo sites, Pinterest, Google Images).

Yes — depending on your plan you can use 1–5 devices. Each device is a unique Chrome profile. If you exceed your limit, the oldest device is removed automatically.

• Free: 10 prompts/day, 1 device
• OWN KEY: Your Groq/Gemini key — 100–1000+ prompts/day, 2–5 devices
• OUR API: Our servers — 50–300 prompts/day, 1–3 devices
• OUR MAX: 500 prompts/day, 5 devices, bulk generate, CSV export

See the Pricing page or the table below.

• Free: 1 device
• OWN KEY: 2–5 devices
• OUR API: 1–3 devices
• OUR MAX: 5 devices

Your Device ID is shown in the extension popup.

At midnight (12:00 AM Bangladesh time) every day — for all plans including Free.

Subscriptions are manually renewed. When it expires: go to Pricing, pay via bKash/Nagad/Rocket, and submit your Transaction ID. We'll reactivate within a few hours.

There's no time-limited trial, but the Free plan is permanent — you can test the extension with 10 prompts/day before upgrading. No credit card needed.

Yes. Simply purchase a new plan — your account will be updated when we process the payment. If upgrading mid-cycle, contact us to arrange a pro-rated adjustment.

We accept local Bangladeshi mobile payments: bKash, Nagad, and Rocket. Send payment to our number shown on the checkout page, then submit your Transaction ID via the form.

• Open the checkout form and note the merchant number
• Send the exact amount via bKash / Nagad / Rocket → Send Money
• Copy the Transaction ID from the confirmation SMS
• Enter Transaction ID + your email in the checkout form and submit

Do not use "Request Money" — always use "Send Money".

Typically within 1–4 hours. Most activations are done the same day. If not activated after 24 hours, email [email protected] with your transaction ID.

Yes. Plans are not auto-renewed — you manually pay each cycle. Simply stop paying when you want to cancel; your plan expires at the end of the period and you revert to Free automatically.

Refunds are available within 7 days of purchase if your plan has not been activated yet, or if we couldn't resolve a technical issue. See our Refund Policy for full details.

We display our verified payment numbers on the checkout page. We recommend double-checking the number and keeping your Transaction ID as proof. Contact us at contact page if you have concerns before payment.

• Does: Send the selected image to the AI backend to generate a prompt
• Does: Store your email and Device ID for plan validation
• Does not: Access browsing history, passwords, or personal data
• Does not: Track you across websites beyond activation

Full details: Privacy Policy.

Go to console.groq.com → sign up with Google → API Keys → Create Key. Takes ~2 minutes and is completely free. Groq free tier gives 1,000 vision requests/day.

• Check that you're on a supported browser (Chromium)
• Make sure the extension is pinned and you're logged in with the right email
• If on OWN KEY plan, confirm your API key is valid and not expired
• Try right-clicking the image instead of using the hover button

Still stuck? Contact support with your Device ID and plan info.

Yes — PromptMaster Pro works on any website with images. The hover button is enabled on popular stock and AI image sites. Use right-click on other sites for universal coverage.

Email [email protected] or use the contact form. Include your plan type, browser version, Device ID, and a description of the issue.

No — prompt generation requires an active internet connection to send the image to the AI backend (or your own API). All prompts are generated in real-time via the cloud.